Policies

Using my services requires acceptance of the following policies. Please read thoroughly.

Appointment Scheduling
Appointments must be scheduled in advance by calling A Healing Knead or through the online scheduling system.  As every appointment is to be scheduled in advance, walk-ins cannot be accommodated.

All treatment sessions must start and end on time.  Please arrive five to ten minutes before your scheduled appointment time to review the intake that was filled out online and prepare for the session.  If you are going to be late, please call so that I can hold your time slot.  I cannot extend sessions beyond the scheduled end time for late arrivals.

Late Cancellation policy, Rescheduling, No-Shows, and Fees
When an appointment is scheduled, I reserve time for that appointment.   Late cancellations and no-shows present lost income and time that cannot be recovered. I have implemented a fair cancellation policy to protect my business, my clients and myself.

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I kindly request the courtesy of giving me the following notice for cancellation or rescheduling:

• More than 24 hours’ notice, service will be cancelled at no charge.

• Less than 24 hours’ notice, 50% of the service price will be charged.

• Failure to show without notice within 15 minutes of appointment, 100% of service price will be charged.

Payment
All sessions must be paid at the time of service or can be prepaid online.  Valid forms of payment are: cash, credit cards, and gift certificates.   Please present gift certificates at the time of arrival.

No returns or refunds.
 

Insurance
A Healing Knead does not bill insurance, however, Client will be provided with a receipt via email to submit to insurance for reimbursement.

Tipping
Tipping for professional massage is based on your level of satisfaction.  You have the option of adding the tip on your credit card; however, cash tips are always appreciated.

Right to Refuse Service
A Healing Knead reserves the right to refuse appointments or terminate treatment sessions for the following reasons: conditions or pathology are present for which massage is contraindicated, conditions or pathology outside of the therapist’s scope of work or skillset, poor hygiene, improper or lewd conduct, sexualizing the session, intoxication, or for any other reasons that compromise the integrity and safety of the premises , client, and therapist.

Informed Consent
The client will be presented with a treatment plan so that Client can make an informed decision about the session. Client has the right to terminate the session at any time and for any reason. 

Confidentiality and Records
A Healing Knead is committed to protecting Client privacy and confidentiality. No information is shared without expressed permission from client, unless when required by law.
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No Substitute For Medical Care
Massage therapy is not a substitute for medical treatment although it has emerged as a healthcare modality in recent years. Several studies have shown massage therapy to produce therapeutic effects for stress reduction, pain relief, and many ailments.

Liability Waiver
When scheduling a massage appointment, as your therapist, I must be aware of your known medical conditions and physical limitations.  When booking a treatment, you agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against A Healing Knead or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.